Assistant Training Advisor

Assistant Training Advisor

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

• Ongoing
• Location: Bankstown
• Salary: $84,659 to $ 92,701 + super and accrued flex leaves 

About the role

We are looking for a motivated and customer-focused Assistant Training Advisor to join our team. In this role, you will be the first point of contact for apprentices, trainees, employers, and training providers—providing valuable guidance and administrative support for vocational education and training (VET) programs. You’ll support the day-to-day operations of the Regional Centre through customer service, administrative functions, data processing, and participation in student expos and outreach initiatives. You will also:

• Respond to enquiries via counter, phone, and email, delivering high-quality customer service.
• Provide information and advice on apprenticeships, traineeships, training options, Fair Work Australia provisions, and user choice programs.
• Assist with processing training contracts and applications for changes such as extensions, suspensions, and RTO updates.
• Perform a range of administrative tasks including data entry, preparing reports, correspondence, and briefing materials.
• Support field officers in their duties including preparing documentation and generating data reports.
• Participate in events and student expos to promote training programs and services.

For further information please click here to view the role description

About you –

• Strong customer service skills with the ability to handle diverse enquiries professionally.
• Sound knowledge of or the ability to quickly learn about the Apprenticeship and Traineeship Act 2001 and Australian Apprenticeship Support Services.
• Proven administrative experience, including document preparation, data entry, and the use of Microsoft Office tools.
• Ability to work in a fast-paced environment with competing priorities.
• Willingness to stay updated on changing policies, procedures, and training regulations.
• Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

Essential requirements of the role

• A current working with Children Check
• Current driver’s licence and a willingness to travel
• Demonstrated understanding of and commitment to the value of public education.

Benefits

• Flexible working arrangements
• 35 hour working week
• Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading
• Flex Leave entitlements, generous holidays & leave conditions
• Opportunities for advancement and mobility across the Department to support your career growth

How to apply

Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role along with the targeted question .

• Give an example of a time that you had a difficult customer, what did you do to help them solve a problem and improve their customer experience? Please outline the situation, the steps you took to solve the issue and how you reached a positive outcome. (300 words max)

Please refer to the Applicant’s Guide to Applying to assist you with your application.

If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.

All other applicants please submit your application by clicking ‘Apply Now’.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.

Closing date:  Friday 15 th August 2025  at 11:59pm.

For role enquiries please contact  Training Service Manager - Dan Bennett  at daniel.bennett80@det.nsw.edu.au

We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team (dandi@det.nsw.edu.au) or visit NSW Department of Education Diversity and Inclusion.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.