Lead Application Analyst

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

Join the Application Services (Schools) Unit and help ensure that our critical school-facing applications operate reliably, efficiently, and with a focus on high-quality service delivery.

• Ongoing Full Time Position
• Location: Eveleigh
• A talent pool may be created through this recruitment process to fill anticipated vacancies over the next 18 months
• Competitive remuneration ranging from $129,464 to $142,665 plus super & annual leave loading.

About the role

We are seeking a highly organised Lead Application Analyst with strong leadership, coordination, and technical skills. You will oversee the operational support of key school applications and core systems, managing incidents, coordinating school onboarding, strengthening processes, and ensuring reliable service delivery across multiple platforms. The role requires strong application expertise, operational oversight, and the ability to build effective relationships with both technical teams and business stakeholders.

What you’ll do:

• Provide expert second-level support across major school applications, using your knowledge of system architecture, integrations, data models, and backend components.
• Lead operational support activities, including incidents, requests, onboarding, and documentation.
• Analyse complex technical issues, identify root causes, and coordinate solutions with internal teams and vendors.
• Communicate effectively with senior stakeholders and guide team members in best-practice support.
• Contribute to upgrades, deployments, release readiness, and continuous improvement initiatives.

For further information please click here to view the role description

You will bring:

• Strong technical background in cloud platforms, integrations, API-driven systems, data models, and databases.
• Experience supporting large-scale enterprise applications and resolving complex issues.
• Ability to communicate technical detail and high-level impacts clearly to business stakeholders.
• Strong coordination, documentation, and organisational discipline.
• Familiarity with ITIL and the application support lifecycle.
• Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

Essential requirements of the role

• Demonstrated understanding of and commitment to the value of public education.

Benefits

• Flexible working arrangements
• 35 hour working week
• Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading
• Flex Leave entitlements, generous holidays & leave conditions
• Opportunities for advancement and mobility across the Department to support your career growth

How to apply

Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role and responding to the following targeted questions.

Question 1

Describe a time you were responsible for supporting a complex enterprise application. How did you investigate the issue, what tools or techniques did you use (e.g., logs, data models, integrations, cloud components), and what was the final outcome?

Question 2

Provide an example of when you had to engage both technical teams and high-level business stakeholders to resolve a system issue or deliver an operational improvement. How did you tailor your communication for each audience, and what was the result?

Applicants are encouraged to prepare their application materials independently. The selection panel values authentic and personally written responses that reflect your own experience, insights and alignment with the Department’s values and priorities. 

Please refer to the Applicant’s Guide to Applying to assist you with your application.

If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.

All other applicants please submit your application by clicking ‘Apply Now’.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

As a condition of employment, successful candidates not currently employed by the Department must provide a valid Working with Children Check (WWCC) clearance number. Renewal is not required after the WWCC expires, as long as you remain in a non–child-related role. Employer obligations only apply while the WWCC is valid.

Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa. 

Closing Date: Tuesday 9 December 2025

For role enquiries please contact Celso at celso.limajunior@det.nsw.edu.au

Please note due to the NSW Government closedown period (Wednesday, 24 December 2025 – Sunday, 12 January 2026) applications for this recruitment may not be reviewed until mid-January 2026. 

We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team (youbelong@det.nsw.edu.au) or visit NSW Department of Education Diversity and Inclusion.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.