Senior Technical Specialist

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

• Ongoing, Full-Time
• Location: Eveleigh
• A talent pool may be created through this recruitment process to fill anticipated vacancies over the next 18 months.
• Competitive remuneration ranging from $129,464 to $142,665 plus super & annual leave loading.

The Department seeks a Senior Technical Specialist to oversee an Edge Infrastructure Operational Team and ensuring service stability, service availability, and operational health.

The role provides operational guidance to staff and collaborates closely with other technical teams to maintain the performance and continuity of critical edge services across the Department’s infrastructure.

You will be required to develop clear work instructions to support effective triage and prioritisation of issues, maintain strong support ticket management and hygiene practices.

Success in this role requires an individual who can confidently navigate daily operational challenges, drive continuous service improvement, demonstrate strong technical expertise in Dell servers and UPS equipment, and foster a positive team culture to support the needs of all NSW Public School classrooms.

For further information please click here to view the role description

About you 

• Strong customer service experience, focusing on solution delivery, service availability and vendor engagements
• Demonstrated technical knowledge of, edge Server and UPS operational procedures, SCOME monitoring tools, and service implementation methods.
• Exceptional communication skills and ability to cultivate effective stakeholder relationships
• Ability to perform effectively under pressure and consistently meet tight deadlines
• Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

Essential requirements of the role

• Industry certification in relevant technologies or equivalent industry experience. 
• Hold a valid NSW Working with children Check (WWCC) for paid employment. 
• Demonstrated understanding of and commitment to the value of public education.

Benefits

• Flexible working arrangements
• 35 hour working week
• Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading
• Flex Leave entitlements, generous holidays & leave conditions
• Opportunities for advancement and mobility across the Department to support your career growth

How to apply

Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role and attend to the following targeted questions:

1. Describe a time when you led an operational team responsible for managing a large environment that supported multiple remote services. Explain your approach to maintaining operational health, implementing effective service monitoring, and ensuring team accountability to the business for service continuity.Include an example of a process you improved, outlining the steps you took, how you approached the improvement, and the challenges you overcame. (400 Words) 
2. Provide an example of a time when you collaborated with an internal or external stakeholder to resolve a complex technical operational issue. Describe the technical analysis you conducted to identify the issue, the decision-making process that guided your approach, and the benefits your actions delivered to the service or team. Include details on how you overcame implementation challenges and ensured alignment with timeline deliverables. (400 Words)

Applicants are encouraged to prepare their application materials independently. The selection panel values authentic and personally written responses that reflect your own experience, insights and alignment with the Department’s values and priorities.

Please refer to the Applicant’s Guide to Applying to assist you with your application.

If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.

All other applicants please submit your application by clicking ‘Apply Now’.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.

Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa.

Closing Date: Monday 1 December 2025 at 11:59

For role enquiries please contact Garry Richards at Garry.Richards1@det.nsw.edu.au

We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team (youbelong@det.nsw.edu.au) or visit NSW Department of Education Diversity and Inclusion.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.