Customer Service Officer
Customer Service Officer
At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.
- Ongoing Full-Time
- Located in Newcastle with flexible working arrangements available
- Salary from $73,522 to $79,931 p.a. plus superannuation and annual leave loading
About the role
The Customer Service Officer provides frontline support on apprenticeships, traineeships and vocational education and training programs, while delivering efficient administrative assistance to the Regional Centre.
Responsibilities:
- Ensure efficient office operation through proactive administration support and effective resource coordination.
- Maintain accurate customer records inline with record management standards.
- Collaborate with stakeholders to resolve customer enquiries professionally and promptly.
- Prepare quality ad accurate documents, including correspondence, briefings and reports.
For further information please click here to view the role description
About you
The ideal candidate will demonstrate:
- Proven ability to effectively navigate and excel in a fast-paced and high-volume environment.
- Impeccable organisational skills and strong attention to detail
- A solid background in customer service and administration.
- Experience using record management system.
Key Knowledge and Experience
- Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.
Essential requirements of the role
- Hold a valid Working with Children Check for paid employment
- Demonstrated understanding of and commitment to the value of public education.
Benefits
- Flexible working arrangements
- 35 hour working week
- Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading
- Flex Leave entitlements, generous holidays & leave conditions
- Opportunities for advancement and mobility across the Department to support your career growth
Attach a resume (maximum 5 pages) and a cover letter (maximum 3 pages) outlining how you meet the requirements and capabilities of this role as well as providing answers to the 2 pre-screening questions below:
- 1. This role involves multitasking in a high-volume administrative environment. Can you describe a time when you had to manage various competing priorities or tasks at once? How did you ensure accuracy and meet deadlines? (Maximum 200 words)
- 2. In this role, you'll provide information to customers about apprenticeships, traineeships, and vocational education training programs. How would you ensure the communication of sensitive, complex and detailed information clearly, timely and accurately to a diverse range of customers? (maximum 200 words)
Please refer to the Applicant’s Guide to Applying to assist you with your application.
If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.
All other applicants please submit your application by clicking ‘Apply Now’.
Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.
This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.
Closing date : Friday 20th June2025 at 11:59pm.
For role enquiries please contact Michael Burke at michael.burke57@det.nsw.edu.au
We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team (dandi@det.nsw.edu.au) or visit NSW Department of Education Diversity and Inclusion.
A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.
