Advisor

• Full- time temporary employment opportunity up to 11 months
• Based in Parramatta CBD with flexible working arrangements available
• Remuneration of $113,574 - $125,720 plus super & leave loading

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

About the team

Feedback and Complaints, located in the Professional and Ethical Standards Directorate (PES), leads activities to support the management of complaints from staff, parents, carers, students and other members of the community.

About the role 

The Advisor supports the provision of specialist advice and strategy to complaint managers across the department by assisting them to respond effectively to complaints about the department’s services, policies, decision-making procedures and processes. The Advisor also supports Subject Matter Experts on effective complaints management as well as managing unreasonable communications in a complaint process.

This is an opportunity to bring your expertise to the Department of Education and join a team of dedicated professionals who are passionate about public education and committed to delivering the Plan for NSW Public Education.   

The successful candidate will:

• Have relevant experience in providing advice on effective management of complaints.
• Demonstrate experience in gathering information and conducting reviews of processes to identify areas of concern.
• Have proven experience in case management and project work.
• Provide guidance and support to internal and external stakeholders on effective complaint management processes.
• Be highly organised with the ability to tackle multiple competing priorities.

For further information please view the role description.

Essential requirement of the role 

• Demonstrated understanding of and commitment to the value of public education.

Key knowledge and experience 

• Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

Benefits

• Flexible working arrangements, including - hybrid/work from home arrangements.
• 35 hour working week
• Competitive salary, salary sacrificing, employer’s contribution to superannuation and annual leave loading
• Flex Leave entitlements
• Opportunities for advancementent and mobility across the Department to support your career growth

How to apply 

Please attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role as well answering the below two targeted questions:

1. Provide an example of a process where you identified improvements required to achieve better outcomes. What was the process and what was your suggestion? (300 words max)
2. You will be in a role where you will need to be responsive and agile. What strategies do you implement for effective time management? (300 words max)

Please refer to the Applicant’s Guide to Applying to assist you with your application. 

If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application. 

All other applicants please submit your application by clicking ‘Apply Now’.

Closing date:  Monday 4 August 2025 at 11:59pm

For role enquiries please contact Carlie Christie, A/Manager Complaints & Assessment, at Carlie.Christie@det.nsw.edu.au; and for recruitment process enquiries please contact Alexis Katombe at alexispaul.katombe@det.nsw.edu.au

This is a child-related role. As a condition of employment, you will be required to provide a Working with Children Check (WWCC) Clearance number and complete a National Criminal Record Check. Visit the website for more information.

Inclusion and Diversity: We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team (dandi@det.nsw.edu.au) or visit NSW Department of Education Diversity and Inclusion.”

A talent pool may be created through this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.