Assessment Officer

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

• Temporary Full-Time until 30 June 2028
• Location: Parramatta (Hybrid role)
• Benefits include Flex time and other government benefits
• Competitive salary ranging from $113,574 to $125,720 plus super and annual leave loading

About the role

Rewarding opportunity to be a part of a team that supports schools and students in providing essential services and support. The role will:

• Identify, appraise and advise on child protection issues and response options to facilitate appropriate referral pathways for students and/or families at risk of harm or in need of assistance.
• Some roles may require attendance at schools or conferences to present professional learning to school staff.

• Undertake assessments, provide advice in areas of child protection and wellbeing to schools
• Maintain accurate records of reports received via the Child Wellbeing Units electronic reporting system
• Provide appropriate referral pathways for students and their families in response to reports received into the Contact Centre, via phone or electronic reporting.
• Provide advice to the Child Wellbeing Units management on critical issues
• Work with management, customers, community partners and other government organisations to improve service delivery.

This role works within an inbound contact centre and it functions on a roster basis.  Successful candidates need to be comfortable working in a contact centre environment.  The Child Wellbeing Unit hours of operation are from 8:30am to 5:30pm Monday to Friday.

For further information please click here to view the role description

About you

The ideal candidate will have:

• Child protection practice and experience, including front line child protection work with families, and direct work with professionals within child protection.
• Strong written and verbal communication skills as well as the ability to convey empathy during difficult conversations
• Experience working in pressurised environments and show resilience working in stressful situations
• Demonstrated skills and experience in effective use of databases (such as ChildStory).
• Efficient data entry skills including proficient typing ability
• A working understanding of the legislation governing child protection within NSW.
• Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

Child protection practice and experience, including front line child protection work with families, and direct work with professionals within the child protection context.

Essential requirements of the role

• Hold a valid clearance to work with children (Working with Children Check)
• Demonstrated understanding of and commitment to the value of public education

Benefits

• 35 hour working week
• Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading
• Flex Leave entitlements, generous holidays & leave conditions
• Opportunities for advancement and mobility across the Department to support your career growth

How to apply

Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements of the role and answering the targeted questions:

1. Describe a time when you managed a child protection matter and applied the relevant legalisation?  What did you do and what solutions did you provide to resolve the concerns? (400 words max)

Please refer to the Applicant’s Guide to Applying to assist you with your application.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.

Closing date: 12 August 2025 at 11:59pm

For role enquiries please contact Rowena Freer at rowena.freer@det.nsw.edu.au or call 0459 874 210

We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team (dandi@det.nsw.edu.au) or visit NSW Department of Education Diversity and Inclusion.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.