Enquiry Officer

Enquiry Officer

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

• 2 x Ongoing Full-Time opportunities
• Located in Parramatta with flexible working arrangements available
• Clerk Grade 3/4, salary range from $82,193 - $90,001 p.a. plus superannuation and annual leave loading

About the role

This role sits within the Early Childhood Education and Care Regulatory Authority in the Operations Group. We have regulatory responsibility, through the National Quality Framework and our state-based early childhood legislation, to raise quality and drive continuous improvement and consistency in education and care services.

As the Enquiry Officer, your role responds to routine enquiries and assists with the provision of information to the early childhood education and care sector and other stakeholders. As a detail-oriented professional you will manage complaint registrations, statutory notifications and maintain accurate service records. You will also provide timely and accurate information to support senior officers and ensure compliance with GIPA requests, subpoenas and other operational matters.

For further information please click here to view the role description

About you

• Experience in a customer service environment
• Great organisational skills and be able to work under pressure and prioritise tasks in a high-volume environment
• Excellent verbal and written communication skills
• Sound problem solving abilities

• Able to speak confidently with stakeholders, customers leadership.
• Ability to understand legislation and policy and able to communicate it effectively
• Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

Essential requirements of the role

• A valid Working with Children Check clearance.
• Demonstrated understanding of and commitment to the value of public education.

Benefits

• Flexible working arrangements
• 35 hour working week
• Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading
• Flex Leave entitlements, generous holidays & leave conditions
• Opportunities for advancement and mobility across the Department to support your career growth

How to apply

Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role as well as providing an answer to the pre-screening questions below:

Targeted Question 1:

Outline a difficult customer service situation that you had to deal with and how you managed the situation and what was the outcome.

Targeted Question 2:

Outline your experience in managing challenging workloads in a fast-paced environment with competing demands and timeframes.

Please refer to the Applicant’s Guide to Applying to assist you with your application.

If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.

All other applicants please submit your application by clicking ‘Apply Now’.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.

Closing date 14 July 2025 11:59pm.

For role enquiries please contact Abdul Elayoubi, Information & Enquiries Coordinator via emir.elayoubi2@det.nsw.edu.au . For recruitment process enquiries please contact Recruitment Advisor Fadi Albehnonissan via fadi.albehnonissan1@det.nsw.edu.au.

We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team (dandi@det.nsw.edu.au) or visit NSW Department of Education Diversity and Inclusion.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.