Field Support Officer

Field Support Officer

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

• 3 Ongoing Full-Time Roles

• Location: Parramatta (flexible work options)
• Salary: $82,193 to $90,001, plus super and additional annual leave loading.

A talent pool may be created through this recruitment process to fill anticipated vacancies over the next 18 months.

About the Department of Education

The Department of Education is the largest provider of public education in Australia with responsibility for delivering high-quality public education to two-thirds of the NSW student population.

For more information about the Department of Education, please visit NSW Department of Education

About the role

The Field Support Officer delivers administrative and clerical support to assist field staff across the Statewide Operations Network.

This role, part of the Early Childhood Education and Care Regulatory Authority within the Department of Education, plays a key role in regulating and supporting a diverse ECEC sector with more than 6,000 services across NSW. Working collaboratively with team members, external stakeholders, and the broader community, you will help shape a sector that delivers the best outcomes for children and families. The team operates in a supportive and collaborative environment, driven by a shared commitment to quality and regulatory compliance.

Key responsibilities may include:

• Providing high-quality administrative support to field staff to ensure consistent regulatory practices across the Statewide Operations Network

• Managing records and information using relevant databases and systems, in line with departmental policies and procedures, ensuring accurate data entry and retrieval

• Supporting research and project activities to assist field staff in their work

• Preparing a range of documents, including reports and spreadsheets, to support operational needs

• Supporting officers during site visits to assist with quality assessment and rating, and compliance monitoring of early childhood education services

• Assist in supporting administrative functions of the broader Regulatory Authority to meet business needs, this includes administrative functions at offices including Eveleigh and Bankstown as needed

For further information please click here to view the role description

About you

• Proven ability to manage competing priorities in a fast-paced, high-volume environment while consistently meeting deadlines

• Sound judgement and problem solving skills to manage enquiries and escalate complex or high risk issues when required

• Excellent written and verbal communication skills, with a focus on accuracy, clarity and professionalism and timely responses to internal and external stakeholders

• Highly self-motivated, well-organised, and capable of working independently with minimal supervision

• Understanding of, or experience in, early childhood education service provision, including knowledge of operational practices, regulatory requirements and quality standards.

• Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and ECE First Steps Strategy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

Essential requirements of the role

• A valid Working with Children Check clearance for paid employment
• A current driver’s licence and the ability to undertake short-term travel, as driving is an essential requirement of the role
• Demonstrated understanding of and commitment to the value of public education.

Benefits

• Flexible working arrangements to support work-life balance
• 35-hour working week
• Competitive salary with salary packaging options, employer superannuation contributions, and annual leave loading
• Access to flex leave, generous holiday entitlements, and a range of leave provisions
• Career development opportunities, including mobility and advancement across the Department

How to apply

Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role as well as providing answer to the following pre-screening questions below:

1. Describe a time when you encountered an unexpected problem. What was the situation, how did you respond, and what was the outcome? (300 words)
2. Provide an example of when you advised a manager, team leader, or other decision-maker  on a course of action. Outline your approach, how you communicated your recommendation, and the result. (300 words)

Please refer to the Applicant’s Guide to Applying to assist you with your application.

If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.

All other applicants please submit your application by clicking ‘Apply Now’.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.

Closing date: 28 April 2025 at 11:59pm.

For role enquiries please contact Samantha Kyle at samantha.kyle2@det.nsw.edu.au

We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team (dandi@det.nsw.edu.au) or visit NSW Department of Education Diversity and Inclusion.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.