Lead Process Designer

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

• Ongoing Full-Time
• Located in Parramatta with flexible working arrangements available
• Salary from $125,693 to $138,510 plus superannuation and annual leave loading

About the role

As the Lead Process Designer, you will play a critical role in driving operational efficiency and service improvements. With a focus on customer experience, you will implement Business Process Management tools and human-centred design principles to deliver streamlined, user-friendly and fit-for-purpose process.

You will also:

• Collaborate with various stakeholders and internal teams to develop quality processes and deliver process transformation.
• Evaluate changes to processes effect on people, operations, technology and policy.
• Drive continuous improvement through ongoing review and strengthen team capability through shared knowledge.
• Collaborate on maintenance, quality assurance, and administrative tasks of the SAP Signavio BPM platform content

For further information please click here to view the role description

About you

We’re looking for a strategic, forward-thinking self-starter with extensive experience in process design and improvement. The successful candidate will also demonstrate:

• Strong expertise in business process management (BPM) and hands-on experience with BPM platforms.
• Proven ability to map, design and refine business process to drive improvement and efficiency.
• Experience in coaching, mentoring and uplift capability across the business.
• Effective communication and problem-solving skills.
• A modelling mindset, with understanding of and familiarity with graph-like relationship structures with a complex, multidimensional knowledge domain.
• Ability to be an ‘Elevator’ thinker, relating objects and concepts across different levels of abstraction, analyse and translate relationships and dependencies between strategic, operational, and technical levels

Knowledge and experience

• Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

Essential requirements of the role

• Tertiary qualifications in Business or related and/or equivalent relevant experience.
• Demonstrated understanding of and commitment to the value of public education.

Benefits

• Flexible working arrangements
• 35 hour working week
• Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading
• Flex Leave entitlements, generous holidays & leave conditions
• Opportunities for advancement and mobility across the Department to support your career growth

How to apply

Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role.

Please refer to the Applicant’s Guide to Applying to assist you with your application.

If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.

All other applicants please submit your application by clicking ‘Apply Now’.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

As a condition of employment, successful candidates who have not previously worked for the department will be required to provide a current Working with Children Check (WWCC) Clearance number. This option would allow the WWCC to naturally expire without further communication needed with the employee. The employer obligations under the WWCC would apply for duration of the WWCC’s validity (up to 5 years)

Closing date: Sunday 13th July 2025 at 11:59pm.

For role enquiries please contact AJ Kumar at ajantha.kumar@det.nsw.edu.au and for recruitment process enquiries please contact Jenny Nguyen at Jenny.nguyen199@det.nsw.edu.au

We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team (dandi@det.nsw.edu.au) or visit NSW Department of Education Diversity and Inclusion.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.