Leader Employee Health

Leader, Employee Health (CL9/10)

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

• Multiple roles available
• Location: Parramatta (with flexible working arrangements)
• Clerk Grade 9/10 | Ongoing Full-time
•  Salary: $125,693- $138,510 p.a. + superannuation & leave loading

About the Opportunities 

This is an exciting opportunity to lead a passionate and high-performing team delivering essential health and recovery services for the Department of Education. As the Leader, Employee Health, you will oversee a team of professionals providing workplace health management, workers compensation, and claims related services—ensuring employees receive high-quality, efficient support to recover from injury/illness and return to work while maintaining the continuity of education across NSW.

This dynamic leadership role is ideal for someone with a strong background in workplace health or related fields, excellent people management skills, and a commitment to delivering outcomes and evidence-based, customer-centric services.

About the role

As Leader, Employee Health, you will guide a diverse team of specialists delivering case management and advisory services in line with departmental policy and legislative requirements. Your leadership will drive service excellence, capability development, and continuous improvement in a fast-paced, complex environment.

This is an exciting opportunity to be part of a high-performing team that directly supports safe learning and working environments across NSW.

Key responsibilities include:

• Lead and manage a team of staff with diverse skills and capabilities, who are responsible for the delivery of customer centric workplace health management and claims related services in accordance with policy, procedures and legislation.
• Analyse, evaluate and report on performance, identify trends and emerging issues to inform the development of evidence-based strategies to address risk and drive service improvement by coaching and mentoring to build staff capability.
• Prepare high quality performance reports, submissions, house folder notes and briefing papers and other correspondence and communications to inform business decisions and provide expert advice across the Department.
• Foster key relationships and communicate with internal and external partners, and represent the department in forums, interagency committees and working parties as needed.
• Manage professional development and staff capability strategies to build capacity across the team and provide exemplary customer service in a high-performance culture to maximise outcomes.
• Provide case management across a small portfolio of complex and high-risk cases.
• Provide high level accurate and timely advice to senior management on complex matters including researching issues, analysing data and reporting on performance.

For further information, please click here to view the role description

About you

• Demonstrated leadership experience managing a high-performing team in a workplace health or related field.
• Strong understanding of workers compensation, recovery at work, and health case management principles.
• Exceptional communication and stakeholder management skills, including experience working with senior leaders.
• Solutions-focused leader with a proven ability to identify data trends and develop processes and programs that enhance service delivery.
• Proven ability to manage service delivery in high-volume, complex environments.
• Commitment to team wellbeing, capability building, and continuous improvement.

Essential requirements of the role

• Relevant tertiary qualifications or equivalent experience in a related field.
• A current NSW Driver Licence and willingness to travel.
• Demonstrated understanding of and commitment to the value of public education.
• Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

Benefits

• Flexible working arrangements
• 35 hour working week
• Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading
• Flex Leave entitlements, generous holidays & leave conditions
• Opportunities for advancement and mobility across the Department to support your career growth

How to apply

If you’re ready to lead with impact, we want to hear from you!

Please attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role.

Please refer to the Applicant’s Guide to Applying to assist you with your application.

If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.

All other applicants please submit your application by clicking ‘Apply Now’.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

Closing date Monday 21 July 2025 at 11:59pm.

For role enquiries please contact Rebecca Jackson, Manager Employee Health and Recovery at Rebecca.jackson51@det.nsw.edu.auor on 0499 978 258.

We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team (dandi@det.nsw.edu.au) or visit NSW Department of Education Diversity and Inclusion.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.