Manager, Business Services

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

• One ongoing role/Full-time position
• Located in Parramatta with flexible working arrangements available
• Salary ranges from $145,378 - $168,130 p.a. plus super & leave loading

About the Opportunities 

This is a senior leadership opportunity within the Health, Safety & Staff Wellbeing Directorate to drive meaningful, data-informed health and safety programs that directly impact schools and workplaces across NSW.

As Manager, Business Services, you will play a key role in shaping and delivering strategic initiatives and operational improvements that promote safe, supportive, and high-performing environments. You’ll work at the intersection of policy, systems, and people, leading a team of professionals to deliver high-quality service, robust governance, and innovation in a fast-paced environment.

About the role

As Manager, Business Services, you will be part of the senior management team and lead the directorate’s governance, planning, and implementation of strategic health and safety programs and strategic initiatives across the department. You will oversee a high-performing team responsible in a high-volume centralised reporting environment ensuring that all initiatives are evidence-based, coordinated, and aligned with departmental priorities.

Key responsibilities include:

• Leading and managing a team of professional staff to deliver high-impact health and safety projects and services
• Driving strategy and governance across complex projects, ensuring alignment with policy, legislative and regulatory requirements
• Managing contracts, reporting, data analytics, finance, and stakeholder engagement functions to ensure programs are efficient, effective, and well-communicated
• Building and maintaining strong partnerships across government and non-government sectors, including representing the department on inter-agency committees
• Overseeing team capability, professional development, and a high-performance service culture
• Preparing high-level reports, submissions, and briefing notes to support executive decision-making
• Analysing performance against strategic targets and making evidence-based recommendations for continuous improvement

For further information, please click here to view the role description

About you

You are a strategic leader with a strong grasp of governance, analytics, and program delivery. With a talent for connecting the dots between data, people, and policy, you thrive in fast-paced environments where your decisions shape state-wide health and safety outcomes. You bring a proactive, collaborative approach and have a passion for delivering evidence-based initiatives that make a real impact.

To be successful in this role, you will have:

• Demonstrated experience leading strategic programs or projects in a complex, high-volume environment
• Strong governance, reporting, and planning capabilities, with a focus on achieving measurable results
• Proven ability to manage cross-functional teams and build staff capability in a high-performance culture
• Excellent stakeholder engagement skills, with experience representing an organisation at interagency or executive levels
• Advanced communication and writing skills, including the preparation of high-quality briefs, reports, and submissions
• Strong analytical and data-driven decision-making skills, with the ability to monitor and report on performance against strategic objectives
• A deep understanding of relevant legislation, regulatory frameworks, and health and safety policy in a government context

Essential requirements of the role

• Tertiary qualifications and training from the fields of business administration/health or incident management or leadership and/or equivalent work history and experience.
• Experience in managing and leading a team
• Demonstrated understanding of and commitment to the value of public education.
• Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

Benefits

• Flexible working arrangements
• 35 hour working week
• Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading
• Flex Leave entitlements, generous holidays & leave conditions
• Opportunities for advancement and mobility across the Department to support your career growth

How to apply

If you are interested in joining the team, we want to hear from you! 

Please attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role.

Please refer to the Applicant’s Guide to Applying to assist you with your application.

If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.

All other applicants please submit your application by clicking ‘Apply Now’.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

Closing date Tuesday 24th June at 11:59 pm 

For role enquiries please contact Rose Gerardis, Director Strategy Governance and Compliance at  rosemary.gerardis@det.nsw.edu.au or on 0459 847 649.

We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team (dandi@det.nsw.edu.au) or visit NSW Department of Education Diversity and Inclusion.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.