Recovery at Work Advisor

Recovery at Work Advisor (Cl7/8)

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

• Multiple Ongoing / Full-Time positions
• Located in Parramatta with flexible working arrangements available
• Salary ranges from $110,266 - $122,058 p.a. plus super & leave loading

About the Opportunities 

Join a team that plays a vital role in supporting the wellbeing and recovery of staff across NSW schools and workplaces. As a Recovery at Work Advisor, you will help reduce the impact of workplace injuries by delivering timely, tailored, and effective injury management services. Your work will directly support educational continuity while improving return-to-work outcomes.

Apply now, this is your opportunity to be part of a dedicated team making a real difference across NSW public schools.

About the role

As the Recovery at Work Advisor, you will be responsible for managing injury cases and developing workplace recovery strategies that support staff returning to work safely and efficiently. The role requires strong relationship management and communication skills, and a sound understanding of injury management legislation and policy.

Key responsibilities include:

• Delivering workplace injury management services and recovery advice in line with relevant policy, procedures, and legislation.
• Developing, implementing, and monitoring return-to-work strategies that minimise disruption to educational settings.
• Managing a portfolio of complex and medium-risk injury cases and reporting on performance metrics.
• Drafting high-quality briefing papers, correspondence, and contributing to the development of procedures and support programs.
• Building and maintaining strong professional relationships with internal and external stakeholders, including rehabilitation providers and claims teams.
• Leading or participating in case conferences and claims reviews to ensure consistent and effective case management.
• Monitoring the performance of rehabilitation providers and recommending improvements where necessary.
• Ensuring data management systems are kept up to date in line with departmental policies.

For further information, please click here to view the role description

About you

You are a compassionate and solutions-focused professional with a strong understanding of injury management and a commitment to supporting staff through their recovery journey. With excellent communication skills and a collaborative mindset, you build trusted relationships and deliver practical, tailored advice that makes a real difference in people’s working lives.

To be successful in this role, you will have:

• Experience in workplace injury management, return-to-work coordination, or rehabilitation services
• A sound understanding of relevant work health and safety, workers compensation, and injury management legislation and policy
• Strong interpersonal and communication skills, with the ability to work effectively with staff, management, and external stakeholders
• Proven ability to develop and implement return-to-work strategies, particularly in complex or sensitive cases
• Excellent time management and organisational skills to manage a case portfolio and meet performance targets
• A collaborative approach to problem-solving and continuous improvement
• Proficiency in maintaining accurate records and using data to inform decision-making and reporting

Essential requirements of the role

• Current and valid driver’s license and an ability and willingness to travel between work sites
• Experience in a related field or relevant tertiary qualifications or training in return-to-work coordination.
• Demonstrated understanding of and commitment to the value of public education.
• Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

Benefits

• Flexible working arrangements
• 35 hour working week
• Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading
• Flex Leave entitlements, generous holidays & leave conditions
• Opportunities for advancement and mobility across the Department to support your career growth

How to apply

If you are interested in joining the team, we want to hear from you! 

Please attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role.

Please refer to the Applicant’s Guide to Applying to assist you with your application.

If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.

All other applicants please submit your application by clicking ‘Apply Now’.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

Closing date Sunday 6th of July at 11:59pm.

For role enquiries please contact Lauren O’Keeffe, Manager Employee Health  on lauren.okeeffe3@det.nsw.edu.au or on 02 7814 2049.

We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team (dandi@det.nsw.edu.au) or visit NSW Department of Education Diversity and Inclusion.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.