Senior Service Designer

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

• 1x Ongoing Full-Time position.
• Located in Parramatta with Flexible working arrangements available.
• Clerk Grade 9/10 with salary ranging from $129,464 p.a. to $142,665 p.a. + superannuation.
• Access to fitness passport, flex leave entitlements and other salary packaging benefits!

• We encourage Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, people living with disability and people living in regional areas to apply.

About the role

The Senior Service Designer is responsible for taking a leading role in the design and delivery of complex service and system design work in a collaborative and agile way to support the government’s 100 Public Preschools commitment and wider early childcare education reforms. The role involves supporting projects and colleagues to collaboratively advance system and service design, deliver projects and drive improvements within tight timeframes. This role supports the growth of design capability within the team and among colleagues through role modelling and demonstration.

For further information please click here to view the role description

About you 

The ideal candidate will:

• Have strong experience in applying human-centred design methodologies and practice - including user research, qualitative synthesis, prototyping and facilitation - in a complex service environment, and enjoys demonstrating and role modelling design practices and skills to help others develop these skills.
• Have strong experience in making design processes work effectively (in a government or similarly complex system environment).
• Have strong stakeholder engagement and communication skills, with experience supporting multidisciplinary teams to align design and delivery streams.
• Have experience contributing directly to service design projects while also supporting, monitoring and reporting the progress of projects or programs.
• Possess an interest or background in Education, with a focus on early childhood education and care.

Essential requirements of the role

• A valid Working with Children Check for paid employment.
• Demonstrated understanding of and commitment to the value of public education.

Key knowledge and experience

• An understanding and proven record in facilitating and supporting human-centred design and innovation practices across a large organisation.
• Strong, demonstrated design experience including design research, concept development, experimentation, prototyping, facilitation and change management.
• Tertiary qualifications in a relevant discipline, or demonstrated equivalent knowledge and/or experience.
• Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

How to apply

Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role. Please refer to the Applicant’s Guide to Applying to assist you with your application. If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application. All other applicants please submit your application by clicking ‘Apply Now’.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.


This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.


Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

Closing date: Tuesday 05 August 2025 at 11:59pm

For role enquiries please email: publicecec_serviceinnovation@det.nsw.edu.au

We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team (dandi@det.nsw.edu.au) or visit NSW Department of Education Diversity and Inclusion.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.