Triage Officer

Triage Officer

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

• Multiple vacancies, ongoing Full-Time
• Location: Parramatta with flexible working arrangements available)
• $124,992 Package includes salary ($99,938 - $110,271), employer's contribution to superannuation and annual leave loading.

About the role

The role supports the triaging and workflow of a range of incoming notifications including complaints and incidents, in accordance with the directorate’s regulatory requirements.

For further information please click here to view the role description

About you

• Able to follow workflows and manage competing priorities to meet procedural and legislative timeframes.
• Capable of identifying which complaints or incidents need escalation, especially those with potential reputational or stakeholder impact.
• Monitors case progress and identifies risks accurately to ensure deadlines are met and records are kept current.
• Can clearly and professionally communicate updates to stakeholders and draft well-structured written reports and correspondence.
• Able to interpret regulatory data to provide informed advice that supports strategic decisions and responses.
• Takes responsibility for tasks and follows through to ensure timely and accurate completion of investigations and documentation.
• Works effectively with a coordinator and team, contributing insights and information that support broader regulatory efforts.
• Handles sensitive or high-impact matters with appropriate confidentiality and awareness of media and stakeholder sensitivities.
• Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

Essential requirements of the role

• A valid Working with Children Check clearance
• Demonstrated understanding of and commitment to the value of public education.

Benefits

• Flexible working arrangements
• 35 hour working week
• Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading
• Flex Leave entitlements, generous holidays & leave conditions
• Opportunities for advancement and mobility across the Department to support your career growth

How to apply

Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role as well as providing an answer to the pre-screening question below:

Targeted Question 1

Describe a situation where you were presented with multiple tasks to review, what strategies did you put in place to assess multiple tasks that have different elements of risk and required different actions? (Max 300 Words)

Targeted Question 2

Using an example of work you have done, can you describe a time when you needed additional resources and/or advice to complete the work. Outline what you did and the result? (Max 300 Words)

Please refer to the Applicant’s Guide to Applying to assist you with your application.

If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.

All other applicants please submit your application by clicking ‘Apply Now’.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.

Closing date 28 July 2025 at 11:59pm.

For role enquiries please contact Karl Salau, Triage and Review Coordinator at karl.salau1@det.nsw.edu.au and for recruitment process enquiries please contact Fadi Albehnonissan, Recruitment Advisor at fadi.albehnonissan1@det.nsw.edu.au

We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team (dandi@det.nsw.edu.au) or visit NSW Department of Education Diversity and Inclusion.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.