Support Engineer

• Ongoing / Full-Time.
• Location: Eveleigh with flexible work arrangements
• A talent pool may be created through this recruitment process to fill anticipated vacancies over the next 18 months.
• Competitive remuneration ranging from $93,295 to $102,941 plus super & annual leave loading.

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

The Information Technology Directorate (ITD) delivers state-of-the-art information and communications technology (ICT) to over 100,000 employees and over 800,000 students in more than 2,200 public schools across NSW, as well as supporting staff at more than 90 offices around the state.

About the role

The Support Engineer will be responsible for managing installation, maintenance, integration, and upgrade projects in collaboration with key stakeholders, vendor representatives, and other IT teams and experts, ensuring thorough testing and validation of solutions.

They will assist in deploying fixes and changes to guarantee seamless integration into the production environment. By utilizing established work instructions and procedures, the engineer will effectively identify, categorize, and prioritize user and technological issues. Additionally, they will work closely with both internal and external partners to resolve complex technology challenges and ensure that technological solutions align with business and user requirements.

The role also involves contributing to the development and maintenance of technical and support documentation to improve operational efficiency, while ensuring that accurate records are kept in compliance with departmental protocols.

For further information please click here to view the role description.

About you

You are a motivated and detail-oriented professional with a passion for technology and a strong commitment to customer service. You will have a solid background in technical support, while possessing excellent problem-solving skills and the ability to troubleshoot complex issues efficiently.

Your effective communication skills enable you to convey technical information clearly to both technical and non-technical users, ensuring a positive support experience. You thrive in collaborative environments, working seamlessly with cross-functional teams and external partners to deliver innovative solutions. Adaptable and eager to learn, you stay current with industry trends and emerging technologies.

• Adaptable and proactive in responding to changes in direction and priorities.
• Excellent interpersonal skills.
• High level communication and collaboration skills to work cohesively with stakeholders to deliver results.
• Ability to work with a team autonomously.
• Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

Essential requirements of the role

• Industry certification in relevant technologies or equivalent industry experience.
• Demonstrated understanding of and commitment to the value of public education.

Benefits

• Flexible working arrangements
• 35 hour working week
• Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading
• Flex Leave entitlements, generous holidays & leave conditions
• Opportunities for advancement and mobility across the Department to support your career growth

How to apply

Attach a resume (maximum 5 pages), a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role and answer the following questions:

1. Please list your experience with Entra ID Identity Platforms and PKI systems in a large complex Enterprise.
2. Describe a time where you used your knowledge of security best practices when integrating Single Sign On applications.

Please refer to the Applicant’s Guide to Applying to assist you with your application.

If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.

All other applicants please submit your application by clicking ‘Apply Now’.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

As a condition of employment, successful candidates who have not previously worked for the department will be required to provide a current Working with Children Check (WWCC) Clearance number. This option would allow the WWCC to naturally expire without further communication needed with the employee. The employer obligations under the WWCC would apply for duration of the WWCC’s validity (up to 5 years)

Closing date: 20 November 2024 at 11:59pm.

For role enquiries please contact Milan Bochin at Milan.Bochin@det.nsw.edu.au

We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team (dandi@det.nsw.edu.au) or visit NSW Department of Education Diversity and Inclusion.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.